Ulysses Systems Survey
Support Evaluation
1.a. Response / Resolution Time - Engineer responds quickly
- Issues are resolved quickly
1.b. For me response time is:
2.a. Effort level - Support engineer grasps the level urgency of your situation
- Responds with high urgency to high urgency situations
2.b. For me effort level is:
3.a. Manners, Professionalism & Communication - Support engineer is polite and professional in his/her communication with you
- Written and oral communication is clear and comprehensible
3.b. For the manners, professionalism and communication is:
4.a. Follow up / Permanent solutions - Support engineer does not offer short-term solutions
- If a short-term solution has been applied, support engineer follows up in order to offer a long-term solution
4.b. For me follow-up is:
5.a. Knowledge level - Engineer’s technical knowledge is good enough to resolve my issues
- Engineer’s knowledge of the Task Assistant is good enough to resolve my issues
- Engineer’s knowledge of my company issues is good enough to assist me
5.b. For me knowledge level is:
6. Is there any extra remark you wish to do? If so, please list below: