Ulysses Systems Survey
Support Evaluation
Please select your answer
Technical
Purchasing
HSQE
Crewing
Other
1.a. Response / Resolution Time Engineer responds quickly Issues are resolved quickly
Please select your answer
Very good
Good
Average
Bad
Very bad
1.b. For me response time is:
Please select your answer
Very important
Important
Somewhat important
Not important
2.a. Effort level Support engineer grasps the level urgency of your situation Responds with high urgency to high urgency situations
Please select your answer
Very good
Good
Average
Bad
Very bad
2.b. For me effort level is:
Please select your answer
Very important
Important
Somewhat important
Not important
3.a. Manners, Professionalism & Communication Support engineer is polite and professional in his/her communication with you Written and oral communication is clear and comprehensible
Please select your answer
Very good
Good
Average
Bad
Very bad
3.b. For the manners, professionalism and communication is:
Please select your answer
Very important
Important
Somewhat important
Not important
4.a. Follow up / Permanent solutions Support engineer does not offer short-term solutions If a short-term solution has been applied, support engineer follows up in order to offer a long-term solution
Please select your answer
Very good
Good
Average
Bad
Very bad
4.b. For me follow-up is:
Please select your answer
Very important
Important
Somewhat important
Not important
5.a. Knowledge level Engineer’s technical knowledge is good enough to resolve my issues Engineer’s knowledge of the Task Assistant is good enough to resolve my issues Engineer’s knowledge of my company issues is good enough to assist me
Please select your answer
Very good
Good
Average
Bad
Very bad
5.b. For me knowledge level is:
Please select your answer
Very important
Important
Somewhat important
Not important
6. Is there any extra remark you wish to do? If so, please list below: