Find out about our affiliate. Ulysses Learning is an industry leader in improving service, sales and coaching performance in contact centers. Consistently a top award winner, the company boasts of clients in Industries, Financial Services, Insurance, Energy, Telecom and Healthcare.
Ulysses e-Learning approach is based on goal-based scenarios and role-playing simulations. These, effectively, correspond to identified content and call center behavioral models aimed at providing judgment at work skills. Researchers used a sample of more than 70,000 real-life customer interactions to validate on-site support and follow-up training methodologies. And real-world implementation on customer sites further refined role-playing simulations.
Moreover, Dina Vance, SVP of Ulysses Learning and her colleagues are highly skilled domain experts. They are, therefore, eminently qualified to advise and help with problem solving. For example, social distancing in 2020 drastically increased the workload of customer-care centers. During these difficult times, Ulysses Learning, effectively, assisted companies to make big and swift shifts in the way call center employees worked. And they continue to problem-solve, when there is a need
Entrepreneur, Dimitris Lyras, founded Ulysses Learning in 1995 as a joint venture with the Northwestern University Institute of Learning Sciences Department.
He, then, founded Ulysses Systems a year later, in 1996. Initially, as an investment in the software vertical by a family with a long history in shipping. Expressly, the vision was to have domain experts design software specifically for the marine industry
Both affiliate companies have common goals. Namely, to provide business solutions that help people work intuitively without special software training. And also, to make information processing fundamentally more efficient and reusable.
In joint projects with leading experts in the field of cognitive learning, Ulysses Product Design has at its core, an understanding of how human beings perceive and process information. As a result, the software architecture is truly user centred and the software articulates in the way people work.