Ulysses supplies software updates around twice a year, updates include new releases, modifications, refinements and enhancements to the Task Assistant program which the clients can implement on their vessels and offices. Maintenance covers 3rd level email support which Ulysses provides to the Customer with email support service. Customer Service and Maintenance are critical to long-term success and satisfaction with any software products. Ulysses Systems offers a variety of Maintenance options tailored to the needs of its customers.
In order to continuously support our customers, Ulysses Systems offers the following customer support services:
- Help Desk
- Migration of software versions
- Online upgrades
- Log and Software Preparation for the entire fleet
Download our brochure here:
Professional services brochure
Our efforts to provide superior products and services to our customers go beyond simply selling and installing Task Assistant. We look to create continuing relationships with our customers, which in turn allows us to provide realistic long-term solutions. To this end, we offer the following professional services:
Full-scale software deployment services to help get customers up and running quickly on Task Assistant.
Ulysses Systems will customise Task Assistant according to specific customer needs.
We offer on-board and office installations for both Task Assistant and non-Task Assistant products.
We offer a range of consulting services to assist your business.
- Quality management assistance for Task Assistant
- Assistance with manual and reporting forms, including writing, design and template creation
- IT department solutions
- Communications consulting, including ship-shore and email consulting services
Recognising that good representative data is critical for the successful utilization and maximization of returns for your software solutions investment, Ulysses offers very economically priced full-range turnkey data population services through a dedicated independent Services organization specialized and highly experienced in such work. Quality assurance and verification to ensure accuracy and timely delivery are given highest priority.
Associated services such as any desired Integrations, interfacing with non-TA products, consultancy on content management, digitization of hard copy documentation, onboard implementation and training, etc are optional and can be scoped and priced by Ulysses’ Services if requested by the Customer.