Ulysses and Orca programmed for Japanese software growth
Lloyd’s List , 10 February 2009, p.6
Ulysses Systems, the London-based software house that specialises in shipping, has forged a partnership with Orca of Tokyo to expand sales and boost its service to clients in the Japanese market, writes Nigel Lowry.
Although Ulysses has previously had a stand-alone office of its own in Japan, the co-operation provides for relocation of its staff to the Orca office.
“The key objective of the partnership with Orca will be to continue to build on Ulysses’ current success in the region,” said Ulysses’ vice-president of sales and marketing Martin Nygate.
According to Mr Nygate, Orca – an IT firm founded by a mariner in 1994 – was selected as “the ideal partner” from several potential collaborators in the country.
“We have found that Japan is a very interesting and exciting market but you have serve your customers through local people,” said Mr Nygate.
Ulysses’ own Japanese and western staff will remain “side by side” with Orca personnel, training them in the company’s Task Assistant applications.
“We wanted to improve the level of service that is provided to our Japanese and Southeast Asian customers through our Tokyo-based staff,” he said.
Mr Nygate described Japan as “terrifically important” as a market for Ulysses. “There are possibly more prospects there than in any other one country because there are so many medium sized and large shipping companies, yet the market has been conservative in its adoption of software and technology.”
Ulysses’ existing client list in Japan includes K-Line, Orient Line and Iino Marine Services, according to the firm’s website.
Orca managing director SY Chang said: “Our philosophy is to provide customer centric technology solutions to our target market. Ulysses’ Task Assistant is within this philosophy and we believe that our partnership with Ulysses Systems will increase the quality of the service we provide to the local market, offering solutions that simplify ship operations.”
Ulysses Task Assistant offers a suite of applications that can include safety and quality, reporting, document management, planned maintenance, purchasing, and a recently released crewing module.