Positive feedback for program maker
Safety at Sea International, February 2006, p.31
A good shipboard management system should save both time and money but, with so many systems to choose from, the process of identifying the right one for your company can be confusing and difficult. Groundwork needs to be carried out to establish what you actually require from a system. Get the selection right and the benefits are great.
When it comes to choosing a shipboard management system one size does not fit all. The individual software tailoring and the relationship between the two parties are equally important. "Accumulating the experience of 400 customers over 20 years, the Danaos maritime software suite offers today perhaps the most enriched functionality in the industry world-wide," believes Dr. Panagiotis Nomikos, business development director of Danaos Management Consultants.
The company was recently pleased to have received the following praise from a major Greek tanker operator; "We would like to thank you very much for the cooperation we have had over the past six months for the development of the shore-based computer-based risk assessment program which concluded in satisfactory results."
There is no substitute for customer satisfaction. "After being in the business for over eight years now, Ι am proud to say that we have an overall high satisfaction rate from our customers with the systems running smoothly on board," says Per Steinar Upsaker, managing director of BASS. Its customers include ΝΥΚ Ship Management, Taiyo Νίρροn Kisen, Barber Ship Management, OSM Ship Management, Gulf Offshore and Torm Shipmanagement.
One delighted customer is Knut Persson, general manager of Barber Purchasing Services, which provides online purchasing services to superintendents, fleet managers and ships wherever they are located.
"With BASS purchasing solutions, we have achieved significant productivity gains," he reports. "It''s like creating a ''virtual office'' where we all work within the same real-time information through an electronic workflow."
"Our growing list of ship managers experience savings in time and money as old-fashioned fax and paper transactions are replaced with electronic trade,"reports Lone Jensen, marketing coordinator at ShipServ. UK-based ship manager, Meridian Marine Management has seen a reduction in order cycle times when using ShipServ''s electronic Ship Supply Management solution as half of the quotations received are now responded to within a day. Eliminating manual retyping, faxing and e-mailing in the order process saves time which can be used for sourcing and strategic purchasing activities.
Customer feedback is crucial for shipboard management system developers, especially when it comes to keeping up to date with the industry''s needs in a very competitive market. "Tanker management is changing - we are looking for continual improvement and our customers desire this," says Satoru Nakajima, director of Iino Marine Service. "We need systems that help us with this and help us demonstrate that we are always improving [Ulysses Systems']Task Assistant does this for us," he adds.